"Provided strategic advice and hands-on customer journey mapping and experience design for an initiative that touched customers, suppliers, partners, and multiple internal teams.
This work had the potential to impact a significant number of customers by enabling the rapid integration of new partner offers into the existing finance and insurance product landscape and customer base.
Matt and his team were instrumental in emphasising the criticality of the customer journey to project and business success in such a complex context."

James Hallam Suncorp
IT business analysis & improvement consultant