"I had the privilege to work with Matt who helped us to create ‘aMigo’ a social platform for students. He was able to find a solution to build communities around interests, building relationships external to university activities and proving the business case for the platform was sound.
The end result now is that we have more than just a feel-good nod to community spirit - students with strong social support who engage with activities on campus have been shown to achieve better outcomes from their time at university.”
"Matt really brought the voice of the customer to life throughout the engagement.
The artefacts produced from the early research & design phase were of immense value. In particular the customer journey map which proved invaluable as Matt led the design of the new platform, translating insights into actionable feedback & product features.
Relaying the impact customer insights had on the evolution of the product meant we were able to make informed decisions from our pilot scheme right the way through to market launch."
"Provided strategic advice and hands-on customer journey mapping and experience design for an initiative that touched customers, suppliers, partners, and multiple internal teams.
This work had the potential to impact a significant number of customers by enabling the rapid integration of new partner offers into the existing finance and insurance product landscape and customer base.
Matt and his team were instrumental in emphasising the criticality of the customer journey to project and business success in such a complex context."